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"Unknown Token" in activity monitor under Command - process hangs indefinitely

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We are running a two-node active/passive SQL Server failover cluster (SP3, Cumulative Update #12 - 9.00.4311.00).

Occasionally, during certain operations, the process will hang and in the activity monitor I'll see:

 

Database: master

Command: UNKNOWN TOKEN

 

This doesn't happen all the time, and only happens in two situations that I have noticed:

modifying a login in SQL Server that has the password complexity enforced

backing up the service master key

 

It hasn't impacted user activity yet, but it does lock certain tables.  The process can't be killed; I have to restart the SQL Service when it's convenient.

Not sure what could be causing this.  Any help would be greatly appreciated.

 

Thanks,

S


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